Jim a Police Officer spends half a shift standing on a street corner where many accidents happen, his visible presence makes drivers careful and might

prevent collisions.

In contrast John another Police officer hides around the corner to nab cars for violations. Though Jim did more t...

The actions performed by Jim are what we call Upstream Actions. They are the proactive measures taken to prevent the occurance of a problem.

It involves anticipation of the events that may lead to the problem and thus deploying measures in advance to curb such events.

A. Problem Blindness :

In order to solve a problem, one has to detect the problem. The belief of problem blindness emerges from lack of understanding of the system, which further causes blind spots there by foging our ability to notice the obivous.

B. Lack of ownership:

Ownershi...

1. Selecting the right questions:

Answers to the problem can only be found if the questions are correct. Questions determine the direction of resolution. Wrong questions can deviate someone from the path of achieving the solution

2. Selecting the right problem :

Selecting the e...