• Self-management refers to how a person regulates their inner state based on understanding how it influences their behavior. 
• Social awareness means compassion toward others' emotional needs and being empathetic toward them. 
• Relationship management evolves by adapting one's behavior to ensure productive and mutually satisfying interaction with others

According to Goleman, emotional intelligence distinguishes between average and outstanding performers. 

Michelle bolds the critical aspect of relationship-building in the workplace, like giving feedback. Micelle suggests the four steps to ask, elaborate, empower, and collaborate. 

Turn every conversation from a lecture type into a mutually beneficial collaboration. 

Lack of appreciation and respect in the workplace can decrease the possibility of collaborating. 

Angie lays out three cardinal rules for reconciling differences with others: 

• You can't change another person's perspective, but you can value differences
• You can't make another person respect you, but you can gin row how you respect yourself and treat them with respect. 
• You can't change another person, but you can grow in how you relate to them. 

Acknowledging what is essential to others will make communication even better. It allows you to communicate in a way that bridges differences and enables cooperation. 

It's no doubt that hard conversations are tough. We face it every day. Learning how to navigate this type of conversation is a learning path of interpersonal skills training. 

According to Perel, expectations of ourselves and others act as filters that influence what we see and hear, which is a real problem. 

Expectations can lead to assumptions about the words and behaviors of others. Perel suggests setting aside one's beliefs about the other party and ascribing no motivations to their terms and behaviors. 

Reflective listening gives a person a psychological air to let their emotions breathe and be heard without judgment. This skill is challenging to master without interpersonal skills training.