7 Principles of Transformational Leadership

• Having a clear sense of purpose is foundational, including defining your passions, natural talents and the value you aim to create.
• Articulate how your skills uniquely serve customers and stakeholders. Understand what intrinsically motivates you.
• Continuously revisit and refine your leadership purpose to ensure alignment as circumstances evolve.

Great leaders have tremendous clarity of purpose.

• Keeping promises and doing what you say you will do is ultimately how credibility and trust are built with colleagues and customers.
• Avoid making hollow commitments just to placate or appease.
• Have the courage to transparently say no to requests that don't align with priorities. Then doggedly follow through on voluntary promises.

Be relentless about vocally and visibly projecting your leadership purpose and strategic priorities outward into every facet of communication, operations and culture.

• Consistently tie projects and policies back to central goals so the connections are clear.
• Weave key messages into conversations, presentations and staff meetings.
• Model behaviors that reflect core values.
• Project your vision so it becomes woven into the organizational mindset at all levels

When seeking to persuade and influence others, first take time to understand existing thoughts, feelings and beliefs before attempting to shape behaviors.

Know what truly motivates people before asking for buy-in. Discover how your requests will be perceived.

This empathy, plus shaping communications accordingly, is what leads people to say yes.

Sincere, specific and timely praise builds confidence, reinforces positive behaviors and shows employees you are paying close attention to their efforts.

Generic praise rings hollow. The most effective recognition is specific and highlights real contributions. It feels authentic when delivered naturally rather than scheduled.

• While talent is crucial, perseverance is the ultimate determinant of success.
• Nurture grit, resilience and determination in yourself and your team.
• Help people maintain optimism during setbacks.
• Rather than obsess over flaws, focus on building strengths. Allow space for reflection and renewal to avoid burnout. Embrace a growth mindset.
• Demonstrate willingness to take calculated risks and then persist through uncertainty

Personal mindset transformation must come first before driving organizational change.

• Take time for self-examination, build new skills and understand needed shifts.
• Prepare meticulously for the future state you envision.
• Assemble the necessary resources and team.
• Anticipate challenges and build contingencies.
• Don't force immediate radical change.
• Bring people along through clear communication and celebrating incremental progress.

Enable employees to flourish through supportive leadership, development and empowerment. This inherently boosts their ability to create remarkable customer experiences.

Satisfied, engaged employees treat customers better. Unleash human potential by eliminating needless policies and barriers that create frustration.

Facilitate collaboration and purpose. Nurture creativity, mastery and autonomy.