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5 Conflict Management Strategies
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Accommodating
The use of accommodation often occurs when one of the parties wishes to keep the peace or perceives the issue as minor. Employees who use accommodation as a primary conflict management strategy, however, may keep track and develop resentment.
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Collaborating
Collaboration works by integrating ideas set out by multiple people. The object is to find a creative solution acceptable to everyone.
Collaboration, though useful, calls for a significant time commitment not appropriate to all conflicts.
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Compromising
The compromising strategy typically calls for both sides of a conflict to give up elements of their position in order to establish an acceptable, if not agreeable, solution.
This strategy prevails most often in conflicts where the parties hold approximately equivalent power.
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Competing
Competition operates as a zero-sum game, in which one side wins and other loses.
Highly assertive personalities often fall back on competition as a conflict management strategy. The competitive strategy works best in a limited number of conflicts, such as emergency situations.
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SIMILAR ARTICLES & IDEAS:
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Key Ideas
Leadership and conflict go hand-in-hand
Conflict in the workplace is unavoidable. While you can try and avoid conflict (bad idea), you cannot escape conflict.
The ability to recognize conflict, understand the nature of...
Unresolved conflict
... often results in loss of productivity, the stifling of creativity, and the creation of barriers to cooperation and collaboration.
Leaders who don’t deal with conflict will eventually watch their good talent walk out the door in search of a healthier and safer work environment.
2 Major causes of conflict
- Communication: Conflict due to the lack of information, poor information, no information, or misinformation. Clear, concise, accurate, and timely communication of information will help to ease both the number and severity of conflicts.
- Emotions: Letting emotions drive decisions. Don't place emotional superiority ahead of achieving your mission.
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Interpersonal Issues
When it happens in the workplace, it can reduce productivity and make a dent in morale.
It takes on the shape that one person, or a group of people, frustrates or hampers another person...
Types of Interpersonal Conflict
- Policy Conflicts: disagreements about how to deal with a situation that affects both parties.
- Value Conflicts: they are typically pretty difficult to resolve because they are more ingrained.
- Ego Conflicts: losing an argument, or being thought of as wrong, can actually damage a person’s self-esteem. This is like a power struggle.
What Causes Interpersonal Conflict
- Frustration and stress
- Misunderstandings
- Lack of planning
- Bad staff selection
- Poor Communication
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Two strategies
When it comes to setting strategy, there are benefits to both popular and loner strategies.
- Popular strategies are those that are identified by the crowds. The more people that ch...
Outperforming the crowd
If you want to outperform the crowd, learn the following two essential skills.
- Generate ideas by broadening your decision frame.
- You must be able to distinguish between good and bad loner strategies. It is best done by embracing critical thinking.
Broadening the Frame
When we need to make a decision, we tend to ask "What should we do?" However, it narrows our thinking to one right decision.
If we ask the question: "What could we do?" it broadens our decision-making frame, because we can consider multiple futures. Could ask what if, what else, and why not.
For example: Ask what would be the equivalent in your industry of something that’s working well in another.