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The Ben Franklin effect - Quartz Obsession
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The Reverse Ben Franklin Effect
Research indicates that the meaner you are to someone, the more you’ll dislike them—even without real cause.
This reverse Ben Franklin effect may help explain how soldiers are able to kill enemies, why prison staff can become needlessly cruel to inmates, and generational feuds.
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The Ben Franklin Effect Mechanism
Most believe that this effect results from cognitive dissonance - when a behavior (helping someone) contradicts our beliefs (disliking the helped one).
To lessen the unpleasantness of the contradiction, our brains think that we may like that person.
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The Ben Franklin Effect
It happens when asking someone for a favor makes them like you more.
This is believed to work because our brains try to solve the dissonance between helping someone and not being interested in their well-being by liking them.
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Leaders in a time of crisis
As a leader, when facing a crisis, you have to adopt the best position in order to ensure the efficiency of your action. And, most importantly, this action has to be taken as fast as possible. ...
The “First 15 Minutes” checklist
The “First 15 Minutes” crisis management checklist:
- focus on the current matter.
- become the trusted voice in this crisis. Designate a crisis team.
- monitor in real-time what the media has to say on the topic.
- get a deeper understanding of the scope of the issue and the vital decisions to be made.
- prepare an initial 'holding statement' in order to make your opinion pubic. Make sure the statement goes viral fast.
- document well before speaking publicly.
show humanity, compassion, and concern for any human toll – and mean it.
- follow up on everything that you have engaged yourself to fulfill.
Don'ts for times of crisis
Dealing with a crisis increases the risk of taking bad decisions. When times get harder:
- don't lie, minimize the situation or make jokes regarding the crisis.
- don't run away from your responsibilities.
- don't hurry to issue a denial unless you have all the facts.
- make positive statements when talking about the matter, rather than negative ones.
- don’t let your fears of liability trump your humanity.
- don’t speculate until you fully understand the situation.
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Doomscrolling
This is a term that describes the habit of endlessly scrolling social media and news feeds full of doom and gloom on one’s smartphone screen, something which is eroding our mental health.
The Threat Cycle
One feels anxious and wants to hook the mind back to the doom and threat cycle, to gather more information.
The more time we spend doomscrolling, the more dangers and threats we stumble upon, skewing our perspective of the outside world.
Ways To Temper The Doom
- Set A Timer: Your social media and news feeds can be timed using the built-in utilities of the smartphone that shut off the app for the day after a certain time.
- Stay On Focus: Stay aware while you fire up your smartphone for what you are looking for, and refrain yourself from getting distracted towards the assortment of notifications and enticing app icons.
- Positive Emotions: Instead of focussing on ‘doom and gloom’, try to default towards the good, like connecting with friends and loved ones, or reading something that makes you laugh, and sending it to friends.
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Effectiveness Vs Efficiency
- Effectiveness is goal orientation. It's picking something to do. This is doing the right things—picking a goal and doing that goal.
- Efficiency is doing things in an economical way, process-oriented.
Scott Hanselman
"Effectiveness is doing the right things, but efficiency is doing things right. That means effectiveness is picking a direction and efficiency is running really fast in that direction."