How to Mend a Work Relationship
Curated from: hbr.org
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Strong work relationships
Workplaces are communities. Healthy relationships can be a source of energy, learning, and support. When they break down, they become sources of frustration that harm people and organizations.
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Reset the emotional tone
When we notice some tension in your work relationships, it is better to reset the emotional tone rather than pulling away. Do this by bringing up positive memories with your colleague, which can strengthen your bond and counterbalance the negative feelings so you can express them effectively.
The purpose is to create a supportive environment where you can talk about the issues without creating further damage to your relationship.
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Re-establish a positive emotional tone
- Raise the issue. "I know that we are not seeing eye-to-eye on this issue right now, and it is upsetting for both of us, but I'm really optimistic we can work this out."
- Suggest a time out or try a brief topic change.
- Commit to a shared relationship goal. Agree that your relationship is important and that you both want to restore mutual positive feelings.
- Craft your shared narrative to increase the willingness to forgive and reconcile. Reflect on how both your actions contributed to the failure. Assume the best about the other person's intentions.
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Crafting a shared narrative
- What went wrong? Find out from the other person, then offer your own perspective. Don't get defensive.
- It's about us, not me or you.
- Reflect on your positive history, your shared successes, as well as how you worked through hard times together.
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Build relational agility
Be willing to try new ways of interacting with each other, known as relational agility.
- Plan to improvise. Think ahead to potential objections to ensure you can respond in the moment.
- When the unexpected happens, pay attention and get curious Instead of getting defensive, ask yourself "why?" Try to pinpoint what is triggering for you. Strong reactions tell us that the other person feels under attack.
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