Reason: They are too full of fear and emotions and fears to think straight.
The Fix: As soon as you hear a new idea, your brain categorizes it as 'good' or 'bad.' Create space for the team to consider a third category - the 'interesting' elements of the change. To do this, pull the team together, grab a whiteboard (virtual or otherwise), sketch out these three columns, and facilitate a discussion exploring each.
Reason: They don't know how big a deal the change actually is. Have you ever started a project so overwhelming that you didn’t even know where to start? This is how change can feel, too.
The Fix: Try using the 4-door approach to give the change some edges.
Reason: They don't see how they fit into any of it. This reason highlights the difference between ownership and authorship of a change.
The Fix: Ownership doesn't work, but authorship does. Try using the renovator's delight approach to help the team become authors of change.