The 100% Utilization Myth - DZone Agile
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Team capacity
Team capacity is a simple function of the hours worked by the number of team members. One flaw is how many hours can be expected as 'working hours'.
Working continuously for the entire 'working hours' would be 100% utilization. This means there is no extra time during the day to say hi to a coworker.
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Burnout
Running at 100% capacity will lead to burnout. This is not MIGHT, this WILL happen. Even our computer running at 100% CPU capacity will burnout. Our brian is the same way.
A standard work day of 8 hours might be reduced to 5 or 6 hours of productivity. This should be factored into team capacity. Capacity studies should focus on less than 100% utilization to avoid employee burnout.
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Busy vs Productive
Don't confuse busy with productive. Just because you have wall to wall meetings, doesn't meet you have a productive day. That means you are too busy to be productive and are not utilizing your time effectively.
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Meetings can kill productivity
To avoid over meeting for no reason
- Need to have specific question or specific information that cannot be done by email
- Reduce default time from 1 hour to 30 min
- block meeting free times for your team in their calendar
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Very successful companies have never struck me as particularly busy; in fact, they are, as a group, rather laid back. Energy is evident in the workplace, but it's not the energy tinged with fear that comes from being slightly behind on everything.
TOM DEMARCO
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