The rule of awkward silence: When you are faced with a challenging question, instead of immediately attempting an answer, take your time - about 15 seconds or longer - to think deeply before you share your thoughts.
While it may feel awkward at first, it is an excellent way to build emotional intelligence - the ability to identify, understand, and manage emotions.
When trying to solve a problem, an awkward silence can help you get to the main cause, and assist in finding better solutions.
It can help to think about questions more deeply, and with greater insight.
When communicating on Slack or WhatApp, we don't have to respond instantly. Our quick responses are seldom the best. Our response may even change if we are in a different mood.
If you're dealing with someone who's used to quick responses, instead of responding instantly, let them know you'll respond soon. The results of your communication may surprise you.
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