The problem of reluctance is commitment, not negativity.

The worst thing you can do is explain why it-will-work to people who aren’t committed to make-it-work.

• Listen to constructive dissent. Don’t minimize concerns.
• Keep the big picture in focus. Describe success and tell stories of past success.
• Create safety nets. Make commitment less dangerous.
• Make commitments. Reluctant teams are often led b...