Design (with a capital D)

Leaders often say, “Don’t bring me problems, bring me solutions.” They want people to be constructive-- not to whine or complain.

But if people can only speak up when they have a solution, you’ll never hear about the biggest problems-- which are too complex for ...

The One-Page Strategic Plan is a framework that will help your company visualize and achieve its goals.

There are a number of questions you’ll need to answer when designing your own OPSP: Who is responsible for each step? What is your number one priority for the next year? ...

• Focus on what’s being said instead of how it affects you or what you want to say.
• Put away your phone. It’s rude and multitasking takes away from comprehension.
• Ask follow-up and confirmation questions. This shows you’re listening and care about wh...