Listening skills

The best way to talk to strangers is to ask for their opinion on a matter. People love expressing their views. We can then focus our attention on what they say and use it to discover further what they think.

Asking open-ended questions is the key to developing this type of...

When listening to a colleague, try to focus entirely on his or her story rather than reflecting on your own position or experiences. Asking questions and actually taking into consideration their answers is a sure way to understand their story and prove helpful when providing advice.
Act...

People love to talk about themselves and their interests. Be an active listener, pay attention, and ask follow-up questions to demonstrate your genuine interest.

• Be patient and let others express themselves