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Seven Steps to Setting Clear Expectations
Meet and discuss
It is possible that expectations may still not be clear or may be incomplete.
Invite them to a meeting to discuss your expectations. It will ensure that you are on the same page to promote success.
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Make them clear for yourself
You will be ready to build clear expectations if you are able to clearly articulate them verbally and in writing.
Know where you need expectations
Consider where the gaps are. Create a checklist to ensure that they are clear to you.
- Are the gaps in the work itself?
- How will you communicate?
- What is the time frame?
- What are the expectations imposed by the organizational culture?
Give context
Having clear expectations is one side of the coin. Understanding the bigger picture, the context and intention, will make it easier for people to commit and follow.
Meet and discuss
It is possible that expectations may still not be clear or may be incomplete.
Invite them to a meeting to discuss your expectations. It will ensure that you are on the same page to promote success.
Make it mutual
As a leader you have expectations of what they need to know. Similarly, they will have expectations of you. This needs to be discussed honestly and openly so that both of you understand what is expected of each other.
Write them down
Once the expectations of both parties are understood, it is important to write them down.
It is not a legal document, but we all know that we cannot rely on memory alone.
Get agreement
Once you have them written down, both parties need to read them to ensure that they are understood and that they agree.
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Begin with the End in Mind
Start with a clear destination to determine your steps. Identify your values and live by them.
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Employer/Employee expectations
Employee expectations to maintain:
- Displaying a positive and respectful attitude
- Working with honesty and integrity
- Performing their work to a reasonable standard
Employees expectations;
- Proper training, support and leadership from management and access to resources
- Timely and accurate payment of wages
- Safe working environments
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Team expectations
Team expectations refer to the behaviors that occur while working together on tasks.
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- Be reasonably flexible about task assignments.
- Be willing to lend a helping hand.
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- Be open to constructive feedback.
- Be self-motivated and reliable.
- Share ideas for improvement.
- Be cheerful, positive and encouraging to other team members.
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