Learn more about psychology with this collection
How to create a successful onboarding process
Why onboarding is crucial for customer retention
How to measure the success of onboarding
Reflect on your emotions
After drafting a text:
- Notice how you're feeling and consider any potential ways your emotions could steer your message.
- Imagine how the text you're sending will make the receiver feel.
- Decide if you want to send your text.
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MORE IDEAS ON THIS
Evaluate your needs and expectations
Be honest about your needs. It can be easy to jump to the wrong conclusions based on your own thoughts, fears, or previous experiences.
Taking a moment to view someone else's behaviour with curiosity and compassion can help you overcome your instincts.
And if texting makes you feel st...
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Texting suitable for basic communication
For the vast majority of time, people communicated with one another face to face and could interpret facial expressions, body movements and voice tone.
Texting gives only the bare minimum cues to understand what someone is saying. Moreover, texts are meant to be written and sent quickly, wh...
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367 reads
It's not you, it's me
Our brains don't like ambiguity and make guesses and form conclusions based on previous experiences.
The lack of nonverbal cues can cause us to interpret the text through a different lens. For example, we read text messages in our own voice. This makes it easier to project your own thoughts...
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209 reads
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Label your emotions
Most people have an aversion to talking about or showing their feelings. As a result, many people have become quite distanced from their feelings, which makes it hard for them to even recognize how they're feeling in any given moment
Spend a few minutes every day acknowledging your emotion...
Act on your values
When you unhook yourself from your difficult thoughts and emotions, you expand your choices. You can decide to act in a way that aligns with your values.
Is your response going to serve you and your organization in the long term as well as the short term? Will it help you steer others ...
Validate your own emotions
Defensiveness sabotages your ability to be a good listener. People become defensive when they feel threatened in a relationship.
The best way to avoid defensiveness and continue to listen well, even when you're upset, is to practice validating your own emotions. Say to yourself tha...
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