Clarify task and role expectations
Assuming that someone else is responsible for completing a task may lead to missed deadlines and finger-pointing.
- Create a guide that lays out the expectations you have of your team members, their roles, and assigned tasks.
- Your guide could include how tasks are assigned, how you communicate with each other, and how customer feedback gets logged and where.
- Keep it simple. Ask your team what they expect of themselves and you and use that feedback as a starting point.
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