Specific duties will vary depending on the company and industry where you work, but they may include:<ul><li>Answering customer questions about the company, products, or services</li><li>Resolving customer complaints</li><li>Directing customers to the right department or supervisor </li><li>Taking orders or processing payments</li><li>Making changes to customers' accounts</li><li>Handling returns and exchanges</li><li>Addressing billing concerns</li><li>Keeping records of customer interactions</li><li>Selling products and services</li></ul>

Duties Of Customer Service 

<ol><li>Develop your workplace skills.</li><li>Build your computer skills.</li><li>Consider certification.</li><li>Train for a particular industry.</li><li>Take a communication course.</li><li>Practice for your interview. </li></ol>

6 tips for customer service representative

Customer service representatives play a key role in company success by directly helping customers.Customer service representatives work directly with customers to provide assistance, resolve complaints, answer questions, and process orders. If you enjoy helping people, a job as a customer service representative could be a good fit. In this role, you'll find career opportunities in almost every industry.

Customer Service Representative 

<ul><li>CSR should not give misinformation or should not forget to give any information if they do they will get ZTP(Zero Tolerance Policy)</li><li>CSR should be intended on call with smile and should be active on call everytime</li><li>CSR should maintain their volume calm and not too fast or slow</li><li>CSR should understand the product before making understand to others</li></ul>

Other Points

What are some hidden things which should be known to others:<ul><li>CSR should not customer say any bully or wrong things even if the customer is saying</li><li>CSR should know that customer is good and because of them business is running</li><li>The whole call is being recorded of the conversation between CSR and customer but it is for quality purpose and not with the perspective of customer talking</li><li>CSR should do finish their conversation in less minutes if they take more minutes they will hear from their seniors (TL, Manager)</li><li>CSR cannot be silent on call by any chance if they do that is fatal call</li></ul>

Hidden Parts

Customer service representatives work directly with customers to provide assistance, resolve complaints, answer questions, and process orders. If you enjoy helping people, a job as a customer service representative could be a good fit.

Other Points

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