<ul><li>Start with personal small talk</li><li>Move to performance. What are you working on? How is it going? How can I help?</li><li>Relationship with peers: what do your colleagues think?</li><li>Team: What is not clear? Do we have the right people? Who do we need to hire?</li><li>Innovation: Are we working on bigger changes? Did we try new things or new technology? </li></ul>

Bill Campbell 1-1s Formula

When faced with a challenge or an opportunity, the first thing is to make sure the right team is working on it.

Work the Team first, then the Problem

Efficient teams trust each other. Bill Campbell always advocates to build the trust muscle first. It's the basis for psychological safety:<ul><li>Trust means you keep your word. If you say you will do something... Do it.</li><li>Trust means loyalty. To your company, your team and your family.</li><li>Trust means integrity. Say the truth and expect nothing else in return.</li><li>Truth means discretion. Keep secrets.</li></ul>

Trust in business = honour + loyalty + integrity + discretion

The manager's job is to run a decision making process that ensures all perspectives get heard & considered, and, if necessary, to break ties and make the decision.Tactical advice:<ul><li>Make sure every team member is company first not me first.</li><li>Discuss conflicting issues in 1-1s prior to a meeting</li><li>As a leader be the last one to talk</li><li>When a wining idea does not emerge, step in and make the call. Use first principles, truths everyone already agrees on, to make the call. </li></ul>

The throne behind the round table 

Being a great boss means telling what you thing in a way that shows you care: <ul><li>Don't wait for the oficial performance review to share feedback. </li><li>Engage with empathy</li><li>Listen actively when the other person is speaking. </li><li>Don't offer pronouncements. Use the Socratic method and ask questions until the answer emerges. </li></ul>

Manager's way of providing feedback

Bill Campbell didn't separate the working self from personal self. He worked with persons and acknowledged their emotions, struggles and professional achievements. He sweater a lot, hugged almost everyone and he was a straight shooter. But he had a way of communicating that people knew he is coming from a place of love.

Coach the team, love the people 

The top priority of a manager is the performance of her people. A good manager is also a good coach: he creates an environment of support, respect and trust:
<ul>
<li>Support: giving people the information & tools to succeed.</li>
<li>Respect: understand people uniqueness and help connect them to the needs of the company.</li>
<li>Trust: free people to make their own decisions.</li>
</ul>

Bill Campbell Management Manifesto: It's the people

Good managers connect with people on a personal level in 1-1s or staff meetings: <ul><li>Share trip reports</li><li>Discuss family</li><li>Etc...</li></ul>"Getring people to share stories, to be personal with each other, is a tactic to ensure better decision-making and camaraderie."

Connect before Doing Business

It's the CEOs job to manage boards, not the other way around. <ul><li>The status of the company should be communicated beforehand in writing.</li><li>The update should contain the highlights, alongside honest lowlights. </li></ul>

Running a board meeting

Look at skills & mindset, the 🧠 smarts and the ❤️ hearts and hire for what the person can become if coached correctly. Look for:<ul><li>Smarts, not academically, but the ability to get up to speed quickly.</li><li>Hard working</li><li>Integrity</li><li>GRIT: perseverance of effort for a particular long-term goal.</li></ul>

Hire for potential, not experience

The team behind How Google Works returns with management lessons from legendary coach and business executive, Bill Campbell, whose mentoring of some of our most successful modern entrepreneurs has helped create well over a trillion dollars in market value. Bill Campbell played an instrumental role in the growth of several prominent companies, such as Google, Apple, and Intuit, fostering deep relationships with Silicon Valley visionaries, including Steve Jobs, Larry Page, and Eric Schmidt. In addition, this business genius mentored dozens of other important leaders on both coasts, from entrepreneurs to venture capitalists to educators to football players, leaving behind a legacy of growing companies, successful people, respect, friendship, and love after his death in 2016. Leaders at Google for over a decade, Eric Schmidt, Jonathan Rosenberg, and Alan Eagle experienced firsthand how the man fondly known as Coach Bill built trusting relationships, fostered personal growth—even in those at the pinnacle of their careers—inspired courage, and identified and resolved simmering tensions that inevitably arise in fast-moving environments. To honor their mentor and inspire and teach future generations, they have codified his wisdom in this essential guide. Based on interviews with over eighty people who knew and loved Bill Campbell, Trillion Dollar Coach explains the Coach’s principles and illustrates them with stories from the many great people and companies with which he worked. The result is a blueprint for forward-thinking business leaders and managers that will help them create higher performing and faster moving cultures, teams, and companies.

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#1 Wall Street Journal Bestseller New York Times Bestseller USA Today BestsellerThe team behind How Google Works returns with management lessons from legendary coach and business executive, Bill Campbell, whose mentoring of some of our most successful modern entrepreneurs has helped create well over a trillion dollars in market value. Bill Campbell played an instrumental role in the growth of several prominent companies, such as Google, Apple, and Intuit, fostering deep relationships with Silicon Valley visionaries, including Steve Jobs, Larry Page, and Eric Schmidt. In addition, this business genius mentored dozens of other important leaders on both coasts, from entrepreneurs to venture capitalists to educators to football players, leaving behind a legacy of growing companies, successful people, respect, friendship, and love after his death in 2016.Leaders at Google for over a decade, Eric Schmidt, Jonathan Rosenberg, and Alan Eagle experienced firsthand how the man fondly known as Coach Bill built trusting relationships, fostered personal growth—even in those at the pinnacle of their careers—inspired courage, and identified and resolved simmering tensions that inevitably arise in fast-moving environments. To honor their mentor and inspire and teach future generations, they have codified his wisdom in this essential guide.Based on interviews with over eighty people who knew and loved Bill Campbell, Trillion Dollar Coach explains the Coach’s principles and illustrates them with stories from the many great people and companies with which he worked. The result is a blueprint for forward-thinking business leaders and managers that will help them create higher performing and faster moving cultures, teams, and companies.

Bill Campbell Management Manifesto: It's the people

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