The top priority of a manager is the performance of her people. A good manager is also a good coach: he creates an environment of support, respect and trust:
Good managers connect with people on a personal level in 1-1s or staff meetings:
"Getring people to share stories, to be personal with each other, is a tactic to ensure better decision-making and camaraderie."
The manager's job is to run a decision making process that ensures all perspectives get heard & considered, and, if necessary, to break ties and make the decision.
It's the CEOs job to manage boards, not the other way around.
Efficient teams trust each other. Bill Campbell always advocates to build the trust muscle first. It's the basis for psychological safety:
Being a great boss means telling what you thing in a way that shows you care:
When faced with a challenge or an opportunity, the first thing is to make sure the right team is working on it.
Look at skills & mindset, the 🧠 smarts and the ❤️ hearts and hire for what the person can become if coached correctly. Look for:
Bill Campbell didn't separate the working self from personal self. He worked with persons and acknowledged their emotions, struggles and professional achievements.
He sweater a lot, hugged almost everyone and he was a straight shooter. But he had a way of communicating that people knew he is coming from a place of love.
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