Bill Campbell didn't separate the working self from personal self. He worked with persons and acknowledged their emotions, struggles and professional achievements.

He sweater a lot, hugged almost everyone and he was a straight shooter. But he had a way of communicating that people knew he ...

When faced with a challenge or an opportunity, the first thing is to make sure the right team is working on it.

Good managers connect with people on a personal level in 1-1s or staff meetings:

• Share trip reports
• Discuss family
• Etc...

"Getring people to share stories, to be personal with each other, is a tactic to ensure better decision-making and camaraderie."

Look at skills & mindset, the 🧠 smarts and the ❤️ hearts and hire for what the person can become if coached correctly. Look for:

• Smarts, not academically, but the ability to get up to speed quickly.
• Hard working
• Integrity
• GRIT: perseverance of ...

The manager's job is to run a decision making process that ensures all perspectives get heard & considered, and, if necessary, to break ties and make the decision.

Tactical advice:

• Make sure every team member is company first not me first.
• Discuss conflic...

Efficient teams trust each other. Bill Campbell always advocates to build the trust muscle first. It's the basis for psychological safety:

• Trust means you keep your word. If you say you will do something... Do it.
• Trust means loyalty. To your c...

• Start with personal small talk
• Move to performance. What are you working on? How is it going? How can I help?
• Relationship with peers: what do your colleagues think?
• Team: What is not cle...

It's the CEOs job to manage boards, not the other way around.

• The status of the company should be communicated beforehand in writing.
• The update should contain the highlights, alongside honest lowlights.