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Understanding the importance of constructive criticism
How to receive constructive criticism positively
How to use constructive criticism to improve performance
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Effective Feedback is...
- Specific, Timely, Meaningful, and Candid;
- Goal-oriented;
- Focused on the future;
- Focused on the process, not the person;
- Isn't afraid to be negative;
- Can be positive;
- Doesn't assume it's right.
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Constructive Criticism: Why Feedback Goes Wrong
- Strong emotions on both sides;
- A focus on character rather than on behavior;
- A lack of clarity about what needs to change and why;
- Negative or critical feedback threatens not only our self-esteem but also our basic need for safety and security;
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"Effective feedback requires that a person has a goal, takes action to achieve the goal, and receives goal-related information about his or her actions."
GRANT WIGGINS
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"Never criticize the person. Always criticize the actions. And when you’re making suggestions, make suggestions about actions, not about the person."
LEO BABAUTA
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"Information becomes feedback if, and only if, I am trying to cause something and the information tells me whether I am on track or need to change course."
GRANT WIGGINS
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Right vs. Wrong reasons to give feedback
Wrong reasons:
- defend/excuse your own behavior;
- to demoralize/condemn;
- you're in a bad mood;
- to appease a third party;
to make yourself seem superior/powerful
Right reasons:
- commitment/concern for another;
- sense...
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Manager Tool’s Feedback Model
A simple template for giving effective feedback that ensures you’re hitting all the right points, that goes like this:
- Ask to give feedback.
- Tell them "You did X. It caused Y."
- If you’re giving positive feedback, say "Good job."
- If you’re gi...
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Despite being the number one driver of our personal and professional development, constructive criticism can be incredibly hard to give.
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Essential qualities of effective feedback
- Specific: factul and action-based.
- Both positive and negative (six-to-one ratio).
- Actionable: focused on how can something be improved.
- Focused on a shared goal.
- Manageable and simple.
- Neutral: Emotion adds a c...
Strategic developmental feedback
Strategic developmental feedback requires careful thought and insightful construction, in order to help someone learn and improve. It should be:
- Big-picture focused
- Organizationally aligned: it should take into consideration the values of yo...
Negative vs. Positive Feedback
Positive feedback isn’t the best way to drive results and negative feedback isn’t actually all that bad:
- Any negative feedback should be clear and timely yet not so harsh as to be perceived as criticism.
- As for positive feedback, make sure that it doesn’t overshado...
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