It is common for everyone to make mistakes, and when someone does something wrong, it is not productive to criticize them directly. Criticizing can make them feel inferior and defensive, leading to justification of their actions. Instead, it is better to show forgiveness and, if necessary, address the mistake indirectly rather than directly.
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How To win Friends and Influence People about overcoming challenges in everyday social life and becoming a more pleasant human being for new friendships to arise.
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