A good listener gives their full attention, asks for clarification when necessary, and can listen to different opinions without becoming defensive or argumentative.
The best way to listen is to be silent. That's when you can learn.
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Accept them exactly as they are.
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Try to avoid getting into a fight-or-flight response, which inevitably leads to becoming defensive.
Let them fully state their point of view about the issue/conflict/problem without interruption. What do they feel people misunderstand about them? What do they want or expect from others?
The idea is to remain as neutral as possible. Just listening may be enough to allow someone to feel like they have the opportunity to say what’s on their mind.
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