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Three Questions to Gauge Emotional Intelligence

https://sloanreview.mit.edu/article/three-questions-to-gauge-emotional-intelligence/

sloanreview.mit.edu

Three Questions to Gauge Emotional Intelligence
The importance of hiring employees skilled in emotional intelligence may be difficult to overestimate. advertisement Research suggests that as artificial intelligence and machine learning overtake more of the tasks traditionally carried out by people, emotional intelligence (EI), sometimes referred to as emotional quotient (EQ), will play an important role in those jobs with staying power.

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Emotional Intelligence (EI)

Emotional Intelligence (EI)

EI means the mastery of emotional competencies. 

That includes self-awareness, self-management, social awareness, and relationship management.

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Questions to Measure EI in interviews

Questions to Measure EI in interviews
  • How do you establish trust? An environment with trust promotes higher working engagement
  • If you worked for your top competitor, how would you beat yourself?  This question could show the candidate's ability to put the good of the organization ahead their own pride.
  • Can you use a belief statement to explain the value of what we offer? Ask a belief statement that gets at the heart of what an organization or team offers.

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Questions to Assess the Emotional Intelligence of a Candidate

Is there a time you tried to do something and failed? Is there a time you received negative feedback from your boss. How did that make you feel? Is there a conflict at work that made you feel frust...

Use assertive communication

Assertive communication allows us to take responsibility for ourselves and our actions without judging or blaming other people.

Emotionally intelligent people know how to communicate ...

Respond instead of reacting

The emotionally intelligent person knows how to stay calm during stressful situations. 

They don't make impulsive decisions and understand that in times of conflict the goal is a resolution.

Utilize active listening skills

Emotionally intelligent people make sure they understand what is being said before responding. 

They also pay attention to the nonverbal details of a conversation. This prevents misunderstandings, allows the listener to respond properly and shows respect for the person they are speaking to.

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Emotional Intelligence

People with high emotional intelligence (EQ) are generally found to have more success in life.

Being better at handling and gauging emotions and forming relationships is a formidable t...

Five Questions

... we need to ask ourselves in order to assess low emotional intelligence:

  1. Are you quick to judge? Low EQ people make hasty, impulsive and negative decisions.
  2. Do you have a hard time accepting criticism? Low EQ people tend to freak out when criticized.
  3. Are you stressed or anxious? People with low EQ tend to be anxious and stressed.
  4. Are you a bad listener? Low EQ individuals neglect to listen and lack empathy
  5. Is it hard to recover from mistakes? High EQ individuals are resilient and heal easily.