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Channel your emotions. Transform negative energies into positive ones by redirecting them to fuel new opportunities.
Transmute your emotions. Try to transform negative feelings such as anger, hatred, pain, and jealousy into positive ones such as love, admiration, compassion and kindness.
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We tend to respond to people using the same tone they use to speak to us.
If you need to have an emotionally charged conversation, speak in a way that's calm and collected. And if a discussion begins to escalate, focus on softening your tone or lowering your voice; others are likely to mimic you.
Sharing your opinion when others are aggravated can be counterproductive. If things get emotional, and you can’t leave, you may need to stop talking and let them express their feelings.
Breathe deeply and remember that moods are temporary. And that their words at this point may be extreme or exaggerated; resist the urge to respond in kind. Often, once they let everything out, they'll calm down.