How to Win Friends and Influence People by Dale Carnegie

1. **Become genuinely interested in other people**: Show interest in others' lives and listen to them.

2. **Smile**: A simple smile can go a long way in making a positive impression.

3. **Remember that a person's name is to them the sweetest sound**: Use names often to make people feel valued.

4. **Be a good listener**: Encourage others to talk about themselves.

5. **Talk in terms of the other person's interests**: Find common ground and discuss topics of interest to others.

6. **Make the other person feel important**: Do it sincerely and recognize their importance.

1. Avoid arguments: They usually end in resentment rather than agreement.

2. Show respect for the other person's opinions: Never say, "You're wrong."

3. If you are wrong, admit it quickly and emphatically: This disarms the other person and builds trust.

4. Begin in a friendly way: A warm approach sets a positive tone.

5. Get the other person saying 'yes, yes' immediately: Lead with questions that get affirmative answers.

6. Let the other person do a great deal of the talking: They will feel more involved and valued.

7. Let the other person feel the idea is theirs: People are more committed to their own ideas.

8. Try honestly to see things from the other person's point of view: Empathy helps in finding common ground.

9. Be sympathetic with the other person's ideas and desires: Show understanding and compassion.

10. Appeal to the nobler motives: People like to be seen as ethical and honorable.

11. Dramatize your ideas: Use vivid stories and examples to make your points compelling.

12. Throw down a challenge: People rise to the occasion when they are challenged.

How to Change People Without Giving Offense or Arousing Resentment

1. **Begin with praise and honest appreciation**: Start with positive feedback before addressing issues.

2. **Call attention to people's mistakes indirectly**: Use subtle hints rather than direct criticism.

3. **Talk about your own mistakes before criticizing the other person**: It makes the criticism easier to accept.

4. **Ask questions instead of giving direct orders**: This encourages cooperation.

5. **Let the other person save face**: Avoid making people feel humiliated.

6. **Praise every improvement**: Be specific and sincere in your praise.

7. **Give the other person a fine reputation to live up to**: Highlight their potential and good qualities.

8. **Use encouragement**: Make the fault seem easy to correct.

9. **Make the other person happy about doing the thing you suggest**: Frame your requests positively