Reacting is when we unconsciously experience an emotional trigger and unconsciously express or relieve that emotion.
However, when we respond, we notice how we are feeling, and we consciously decide how we will respond.
Research indicates that Emotional Quotient EQ is what determines how successful you will be as a leader. Most leaders get hired because of their IQ, but promoted or fired because of their EQ.
The good EQ allows you to manage your emotions. It enables you to understand your feelings, manage them and then take time to make the right decision.
Leaders set the tone for the organization, and excessive reactions can create a stressful environment. One where people choose not to pass on information or bad news because they fear that it will be the messenger who will get shot.
When we disrupt the information flow, it creates all kinds of issues, it can lead to you not being up to date or informed about what's going on, it can mean that you miss the opportunity to address a critical situation before it becomes a catastrophe.