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Research indicates that Emotional Quotient EQ is what determines how successful you will be as a leader. Most leaders get hired because of their IQ, but promoted or fired because of their EQ.
The good EQ allows you to manage your emotions. It enables you to understand your feelings, manage them and then take time to make the right decision.
Leaders set the tone for the organization, and excessive reactions can create a stressful environment. One where people choose not to pass on information or bad news because they fear that it will be the messenger who will get shot.
When we disrupt the information flow, it creates all kinds of issues, it can lead to you not being up to date or informed about what's going on, it can mean that you miss the opportunity to address a critical situation before it becomes a catastrophe.
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Pausing gives you time to stop and think before you act. Doing so can prevent you from doing things you'll later regret.
If you feel your emotions getting out of control, take a pause. If pos...
We tend to respond to people using the same tone they use to speak to us.
If you need to have an emotionally charged conversation, speak in a way that's calm and collected. And if a discussion begins to escalate, focus on softening your tone or lowering your voice; others are likely to mimic you.
Sharing your opinion when others are aggravated can be counterproductive. If things get emotional, and you can’t leave, you may need to stop talking and let them express their feelings.
Breathe deeply and remember that moods are temporary. And that their words at this point may be extreme or exaggerated; resist the urge to respond in kind. Often, once they let everything out, they'll calm down.
Assertive communication allows us to take responsibility for ourselves and our actions without judging or blaming other people.
Emotionally intelligent people know how to communicate ...
The emotionally intelligent person knows how to stay calm during stressful situations.
They don't make impulsive decisions and understand that in times of conflict the goal is a resolution.
Emotionally intelligent people make sure they understand what is being said before responding.
They also pay attention to the nonverbal details of a conversation. This prevents misunderstandings, allows the listener to respond properly and shows respect for the person they are speaking to.
While responding seems like the prudent choice, in a crisis or emergency situation it may seem that you would logically need to react or operate in a split-second decision mode.
The reality is the best crisis managers are trained and practice a variety of scenarios precisely so they can respond rather than react. The difference is in preparation and thought.