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What is "glossy work" ?
Any job (especially an entry-level position) has elements of drudgery.
This gap between expectations and the day-to-day reality of jobs is a phenomenon labelled as “glossy work” in a recently published study.
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Glossing over mundane work
Presenting themselves differently depending on who they’re talking to (outsiders or insiders) can mean that anyone who is not a true insider at the company ends up with a partial or biased view of the work.
The full nature of the work is often glossed over, and that’s a problem for those considering taking one of these jobs.
When they only hear about the gloss, prospective employees end up with false expectations that tend to fuel the cycle of disappointment.
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How does it affect us?
- Glossy work dissonance can spur attempts to change the actual job, frustration and a quick exit from the position.
- Glossy work also creates a dilemma about how to present the work and themselves to the world.
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What can employers do?
- Provide realistic job previews: An honest balance of the glamorous and less glamorous aspects of the job.
- Consider alternative ways of assembling tasks so that the less pleasant tasks are spread across employees and jobs.
- Be open to employee efforts to craft and tweak their jobs and create new opportunities within their organizations.
- Exercise caution when listing “passion” as a job requirement (unless there's clarity about assessing it).
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But...
Performing many mundane tasks remains a reality in all jobs despite the promise that AI will eliminate more and more rote chores.
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