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4 foolproof ways to improve employee communication

https://www.ragan.com/4-foolproof-ways-to-improve-employee-communication/

ragan.com

4 foolproof ways to improve employee communication
Are your employees in the loop-or in the dark? According to Gallup, 74 percent of employees feel that they're missing out on company information and news. Other research found that just four in 10 employees can confidently describe to others what their employer does.

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74 % of employees...

...feel that they’re missing out on company information and news.

Moreover, just 4 in 10 employees can confidently describe to others what their employer does.

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Improve employee communication

Improve employee communication

Employee communication must:

  • Be clear: communicate in plain language, lose the buzzwords, be straightforward, and write with clarity.
  • Be inclusive and adaptive: see which channels and technologies they prefer, and adapt accordingly.
  • Be varied: send employees different kinds of messages via different mediums.
  • Empower your employees: communicators should educate and motivate, but they should also uplift and empower.

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Effective communication

... is imperative for every successful business. Poor communication inevitably causes misunderstandings, confusion and conflicts that hinder productivity and professi...

Effective Communication is vital in business

  • It helps to create effective brand messaging.  It determines how your brand is perceived and also builds trust with customers.
  • Customer service relies on good communication. "60% of consumers have stopped doing business with a brand due to a poor customer service experience."  Microsoft’s 2016 Global State of Customer Service Report.
  • It enables positive team relationships.  Effective communication helps to unite teams and create a safe environment to express themselves.
  • It helps to prevent misunderstandings and conflicts. It can help to defuse a potentially explosive dispute while bad communication can set it off.

Worst Communication Mistakes

  1. Using a One-Size-Fits-All Communication Approach. Tailor the communication style to the intended audience.
  2. Speaking More and Listening Less. Listen to what is said, how it is said, and to what is not said.
  3. Assuming Instead of Asking More Questions.
  4. Using Negative Tone. Choose words carefully to eliminate negative reactions.
  5. Avoiding Difficult Conversations.

  6. Reacting, Not Responding.

  7. Not Keeping an Open Mind. Accept and respect differences, listen without judgment and consider all sides of an issue.

Benefits of a learning culture

During the last recession, companies that invested in their employees, in part by providing the training they needed to move forward in their careers, enjoyed profit gains of 26 percent, compared t...

When hiring, screen for learners

  • Ask about passion projects. Learners tend to pursue something else outside work (training for a marathon, playing with a band, etc.)
  • Focus on curiosity as much as hard skills. Bring up problems currently facing the team and see how the candidate responds.
  • One of the most important things to a learning mindset is the ability to admit you don't know something. So be aware of how they approach the things they don't understand.

Learning as a company policy

This means explicitly defining ongoing learning as a core company value.

Empowering employees can mean providing the time or money to enable learning - in other words, offering learning opportunities as a job benefit like health insurance.