Be flexible and committed
Protecting your 20% time is like maintaining a diet: It’s good to be disciplined, but sometimes you need to bend the rules and be flexible.
Client emergencies or impromptu staff meetings may prevent you from spending the time you’ve allocated in your calendar, and that’s okay — as long as you make a point to reschedule it and keep that commitment.
The point isn’t that you have to do your 20% time every Thursday afternoon; the point is to do it, period.
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