Learn more about problemsolving with this collection
How to create a cosy and comfortable home environment
How to cultivate a sense of gratitude and contentment
The benefits of slowing down and enjoying simple pleasures
Remember, the customer service representative isn't personally responsible for the problem you're calling about. When you speak to a representative, establish that you don't blame them for the problem.
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If you're met with a wall of business-sounding script from the representative, try to remind them that you're both humans. Use the representative's name when you talk to them. You can even mention what's around your surroundings to give them a brief glimpse into your life.
Now that's two hu...
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It can be awkward to ask for what you want. One way to make the situation less of a tug-of-war and more of a collaboration: try using "caretaking" statements, like "I appreciate you being patient with me as we figure this thing out."
You're not losing focus on the problem at hand, but you'...
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Calibrated questions are that give the customer service representative a chance to pause and take your perspective.
You can ask, "what would you do in my situation?" or "I really wasn't expecting to wake up to this unexpected charge – what do you think I should do next?" This helps them col...
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handling a customer service person.
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You should convince your manufacturer, customer, or buyer that there’s an urgent problem that needs solving. There are four types of people you’ll be speaking with:
Is it them, or is it me? The hardest part to accept is that it is both of you.
We tend to blame out flaws on external factors, yet we blame other people's flaws on their character. If you're late for work, you can claim heavy traffic. If they're late, you thi...
Whether you’re looking for a way to establish your business or brand, or just growing personally, being a strong problem solver can help you in many ways, including:
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