Separate the Person from The Problem - Deepstash
Separate the Person from The Problem

Separate the Person from The Problem

Remember, the customer service representative isn't personally responsible for the problem you're calling about. When you speak to a representative, establish that you don't blame them for the problem.

25

396 reads

CURATED FROM

IDEAS CURATED BY

ryanra

Interpreter

handling a customer service person.

The idea is part of this collection:

The Definitive Guide to Hygge

Learn more about problemsolving with this collection

How to create a cosy and comfortable home environment

How to cultivate a sense of gratitude and contentment

The benefits of slowing down and enjoying simple pleasures

Related collections

Similar ideas to Separate the Person from The Problem

Sell the problem

You should convince your manufacturer, customer, or buyer that there’s an urgent problem that needs solving. There are four types of people you’ll be speaking with:

  1. The director is someone who wants you to be very concise and to the point. 
  2. The socializ...

Just because you don't like a person doesn't mean nobody does

Is it them, or is it me? The hardest part to accept is that it is both of you.

We tend to blame out flaws on external factors, yet we blame other people's flaws on their character. If you're late for work, you can claim heavy traffic. If they're late, you thi...

How Can Problem Solving Benefit You?

How Can Problem Solving Benefit You?

Whether you’re looking for a way to establish your business or brand, or just growing personally, being a strong problem solver can help you in many ways, including:

  •  Successfully guiding your life or your business down the path you want, independently of the roadblocks that confront y...

Read & Learn

20x Faster

without
deepstash

with
deepstash

with

deepstash

Personalized microlearning

100+ Learning Journeys

Access to 200,000+ ideas

Access to the mobile app

Unlimited idea saving

Unlimited history

Unlimited listening to ideas

Downloading & offline access

Supercharge your mind with one idea per day

Enter your email and spend 1 minute every day to learn something new.

Email

I agree to receive email updates