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This changes the whole game
by Chris Voss, Tahl Raz
For good negotiators, "No" is pure gold.
That negative provides a great opportunity for you and the other party to clarify what you really want by eliminating what you don't want.
"No" is a safe choice that...
We've been conditioned to fear the word "No". But is a statement of perception far more often than of fact.
"No" is often a decision, frequently temporary, to maintain the status quo.
Change is scary, and "No" provides a little prote...
When you preserve a person's autonomy by clearly giving them permission to say "No" to your ideas, the emotions calm, the effectiveness of the decisions go up, and the other party can really look at your proposal.
Great negotiators seek "No"
When someone tells you "No", rethink the word in one of its alternative meanings:
Saying "No" often spurs people to action because they feel they've protected themselves and now see an opportunity slipping away.
"No" is not a failure. Used strategically it's an answer that opens the path forward.
If despite all your efforts, the other party won't say "No", you're dealing with people who are indecisive or confused or who have a hidden agenda. In cases like that you have to end the negotiation and walk away.
Think of it like this: No "No" means go
created 4 ideas
This helped me to make a firm impression...
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