Learn more about teamwork with this collection
How to set clear objectives
How to follow up after a meeting
How to manage time effectively
Classic ways to handle conflict
- Conflict management assumes that conflict is a constant feature of group life. The idea is to keep it within boundaries, not to eliminate it.
- Conflict resolution sees conflict as an interruption of normal life. The idea is to find a solution—usually a compromise—as quickly as possible.
In most cases, neither approach adequately deals with the issue.
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Conflict Transformation
A way to view conflict not as a problem to be managed or resolved, but as an opportunity to strengthen the common life of any group.
89
398 reads
Steps of Conflict Transformation
- View conflict as opportunity. Learn to see conflict as a valuable look beneath the surface of your organization.
- Respect your adversary. Pride is the primary obstacle to transforming conflict.
- Identify primary issues. Always look beyond the presenting issue to name the real problem.
- Envision a shared future. Begin with the question “How can we create something better for both of us?”
- Know when to quit. If the other party is committed to being contentious, you may need to walk away—or at least maintain a holding pattern.
- Capture the learning. Capture—and communicate—the lessons from the current conflict so they help you navigate a future one.
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