Words matter in the office and many of our verbal habits are not suitable in a professional environment and end up undermining our credibility and perception.

What we say and not say ends up weakening or strengthening our work relationships, team effectiveness and our communication...

• A neutral, effective and powerful phrase that one can use in any professional setting politely, is ‘Tell Me’.
• It is a doorway question and other people end up providing valuable information, including their needs, wants and views. This phrase, coupled with good lis...