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The secret to scaling is the people. People generally want to do the right thing if you set them up for success with the right conditions. They want to grow, develop, and have a meaningful impact. They don't need to be coerced or controlled.
Effectively scaling an organisation is then connected to helping people grow.
The model breaks people into three types, each of which sees the world through one primary lens:
We usually have a dominant type that we've come to rely on as a coping strategy. Each type demonstrates key positive attributes and negative ones. This model's strength is to highlight the positive qualities of your type while reducing the negative.
People of this type are motivated first and foremost by relationships. Achieving something together is as important as the end results.
People driven by will are motivated to be in control. They make sense of the world around them through results, or through the plan that gets them there.
This type needs to engage intellectually and philosophically and is most concerned with the direction the organization is moving.
Every team should have all three types of the Heart/Will/Head model represented to cover your bases and build a team fully equipped. The key is to avoid the trap of hiring only people who think as you do.
Practically speaking, every interview panel should have each type represented - heart, will, and head. Once your team is built, help each member understand the complete Heart/Will/Head model - not just their own type. This will ensure an appreciation for what other types contribute.
This model is equally valuable for individuals. The more you understand why you react in a certain way, the greater control you get over those reactions, enhancing the good and reducing the weaknesses of your own type. Regularly ask yourself these questions:
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