We Use Email The Wrong Way

Email is essential in a workplace and yet can suck our productivity in a uniquely annoying way. On an average workday, we check our email 15 times, which leads to wasted time and distractions.

Email isn’t even the best way a person can communicate, as it does not provide the recipient with our intended tone, intentions and purpose in an exact way.

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Communication

Human nature tends to conform to the majority and leans towards safety in numbers. Adopted practices (like email) become the default even when they are not the best solution because everyone else is on it.

Work is done more effectively with in-person or virtual meetings, while instant messengers are less formal and more intuitive while being easy to check.

Email has real value in communicating the following:

  1. A formal communication decision.
  2. Confirming or scheduling appointments with the help of Calendar.
  3. Documenting important conversations.
  4. Company-wide announcements that are high-impact and need to be communicated to all in real-time.
  • Email is best used for clear, unambiguous communication that is important and may be shared with others.
  • If something is super-urgent or requires a lot of explaining, picking up the phone is the way to go.
  • When we require emotion or the issue is complex, a face-to-face meeting is the best bet.
  • For non-critical queries that anyone can answer, a slack message does the job.

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