Learn more about entrepreneurship with this collection
How to create a successful onboarding process
Why onboarding is crucial for customer retention
How to measure the success of onboarding
Make them feel individual
No matter how many clients you take on, always make them feel as if they are individuals. The reason? All people like to feel special.
Anytime you can show interest in a client’s passions, you are showing that you care about them as individuals, leading to a potential ongoing arrangement. Keep it professional but personal.
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Embrace criticism
When a client is unhappy with your work, take the time to hear them out. Find out what is wrong and really listen to their concerns. Also, thank them for contacting you with criticism.
- If you see you’ve made a big mistake before the client has noticed, don’t cover ...
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Maintain excellent communication standards
Communication is key for longevity in any type of relationship, and the client relationship is no different.
Always be very transparent when it comes to client work. They want to know you are on top of any projects they’ve given you. They want to be secure that they...
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Don’t forget the tiny details
How to do it:
- Look at your final product and research ways to improve it. Compare your final product against the competition
- Ask yourself how you can make your product stand out more
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20% of clients that give you 80% of your income
The main takeaway from the book The 4-Hour Workweek is to retain the 20% of clients that give you 80% of your income and let go of the clients who are giving you more work without the extra financial incentive.
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Thank your client in a unique but relevant way
How to do it:
- Think of unique gifts that are relevant to your business.
- Order gifts in bulk and claim them as a business expense to save money.
- Ensure gifts are a surprise.
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Other curated ideas on this topic:
Make Them Feel Like You "Get" Them
People want to be understood and accepted, so you want to be empathetic to them and their experiences as best as you can. Finding commonalities is key to developing emotional connections:
- Don’t over-share or ask questions that are too personal.
- Ask them how they f...
Customers always want to know if the Business Cares for them
Put yourself in the shoes of your customers, do you want to be heard?
Of course, you do!
It's a great thing to feel that a business care right?
Don't settle for customer service as a band-aid for customer concerns, make it a top priority to show that you really care by assign...
Checklist for answering the About You Question
Keep It Professional: This isn’t the time to talk about your family and hobbies unless you believe that it would be relevant.
Share Your Passion: Tell your story from a passionate perspective, even if that touches on the personal territory.
Be...
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