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How to create a successful onboarding process
Why onboarding is crucial for customer retention
How to measure the success of onboarding
"Instead of letting the situation dictate our decisions, we must dictate the situation."
JOCKO WILLINK
56
1.14K reads
1. Seize accountability, don't avoid it
When something goes wrong, you should seek responsibility instead of avoiding it. You, as the leader, need to figure out what you can do to correct for the team.
46
255 reads
2. Standards are what you tolerate
As the leader, it is your fault when your team members under-performed because you accepted and tolerated it. Not standing for less than excellent performance is more important than setting lofty standards.
46
231 reads
3. All team members must be bought in to the mission
To do so, they must know the "why" behind the mission. When each team member understands the goals and reasons for a mission, everyone benefits.
45
234 reads
4. Prioritize, then execute!
In high intensity & high pressure environments, in order to be effective, one has to prioritize the most important thing and tackle it first. Then, repeat.
46
281 reads
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Curious about different takes? Check out our Extreme Ownership Summary book page to explore multiple unique summaries written by Deepstash users.
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