5 Simple Ways to Boost Client Relationships and Earnings

Communication is key for longevity in any type of relationship, and the client relationship is no different.

Always be very transparent when it comes to client work. They want to know you are on top of any projects they’ve given you. They want to be secure that they’ve chosen the right business to work with.

The purpose of this step is to communicate any information the client might want before they’ve had the chance to ask for it.

When a client is unhappy with your work, take the time to hear them out. Find out what is wrong and really listen to their concerns. Also, thank them for contacting you with criticism.

• If you see you’ve made a big mistake before the client has noticed, don’t cover it up. Rather, call them ahead of time and explain the situation. 
• If a client has a complaint, honestly take the time to listen to them and apologize, without making excuses. 
• Find a way to rectify the situation. 

How to do it:

• Look at your final product and research ways to improve it. Compare your final product against the competition
• Ask yourself how you can make your product stand out more

How to do it: 

• Think of unique gifts that are relevant to your business. 
• Order gifts in bulk and claim them as a business expense to save money. 
• Ensure gifts are a surprise.