A brief look into why we shouldn’t misdirect our anger towards human customer service representatives.

While we might have every right to be dissatisfied with the products or services we purchase, frustrated consumers rarely express anger toward the correct person.

Barking Up The Wrong Tree

Although we perceive them as representing the company, they personally had nothing to do with the problem that is making us angry. Yes, the procedures the company has in place might be extremely annoying and frustrating, but they didn’t determine those procedures, they are merely paid to follow them (literally by reading scripts from which they are not allowed to deviate).

Why We Get Angry at Customer Service Reps and Why We Shouldn’t

Customer service employees often average up to 10 hostile calls a day and must tolerate personal insults, screaming, cursing and even threats—regularly. They are required to stay on the line and ‘salvage’ even the most hostile calls. Unfortunately, it isn’t unusual to hear otherwise decent people confess to treating call-center representatives in a manner they would consider verbally abusive and reprehensible in any other context

The Sad Reality 

<ol><li>We view them as literal representatives of the companies that are responsible for our frustrations and problems, and by doing so, we ascribe blame to them personally. </li><li>In addition, never seeing their faces allows us to switch off psychological filters such as civility and empathy. </li><li>Lastly, we often anticipate such calls to be so annoying that we enter a veritable battle mentality even before dialing the toll-free number.</li></ol>

Reasons we tend to dehumanize Customer Service representatives

A recent study found that when customer service reps receive a heighted number of angry or abusive calls, it impacts them psychologically and emotionally. Not only do they brood at night about these encounters, it also damages their moods the next morning. In other words, our outbursts literally cause representatives psychological wounds that spill into their lives after their shift is over. Indeed, brooding and rumination is a damaging psychological habit that is indicative of emotional distress and can lead to depression, helplessness and an elevated risk of cardiovascular disease

The Impact of Customer Hostility on Customer Service Rep

Not surprisingly, customer service representatives have one of the highest employee attrition rates in any industry because few workers can manage the heavy barrage of psychological and emotional assaults they sustain. As a result, companies have to regularly hire and train new call-center employees, causing a vicious cycle in which a chronic influx of new workers increases their hesitance and inexperience, which then frustrates us and inflames our tempers even further.

The Domino Effect 

Cstomers must remember that treating customer service reps as emotional punching bags represents a form of bullying that should be as intolerable to us as any other form of bullying. We are entitled to feel angry but when we do, we would be much better served writing an email to a company executive than yelling at a customer service representative. After all, it is the executive that makes the decisions, produces the products, and instills the procedures that are angering us in the first place, not the entry level employee who answers the phone when we call a toll free number

To Put It Bluntly 

On the other side of the phone, customer service representatives should treat their emotional wounds when they sustain them and not allow them to get worse. For example, they should become aware of the dangers of brooding and ruminating over angry encounters with customers, and they should practice treating that and other psychological wounds as soon as they sustain them.(read The Seven Hidden Dangers of Brooding and Ruminating)

How To Combat The Knock On Effect Of Disrespect

Perhaps if we all made efforts to improve our interactions with customer service representatives, especially over the holidays, it would be a happier holiday season for all.

Summary 

Why we shouldn’t misdirect our anger toward customer service representatives

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Career

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Corporate Culture

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Mental Health

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Communication

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Human Resources

Customer Anger Causes Emotional Injuries to Service Reps

<ul><li>Research suggests that mentally strong people have certain characteristics and personality traits that make them better equipped to bounce back from failure. Emotional maturity, for instance is particularly important for mental strength and resilience because it allows a person to see reality for what it is.</li><li>Conversely emotionally immature people tend not to accept reality and instead re-write inconvenient facts so that they better align with their pre-existing mindsets. </li></ul>

7 WAYS MENTALLY STRONG PEOPLE BOUNCE BACK FROM FAILURE

<ul><li>Mentally strong people, by contrast accept the consequences of their choices including the ability to move on.</li><li>Such inborn traits can certainty help. But every one can boost their resilience during tough times by availing themselves of certain strategies based on the following 7 things that mentally strong people do.</li></ul>

<ul><li>They realize that everyone has setbacks and perceived "failures" - such as divorce, lost jobs, losses in business etc, and that they are a part of life. Some element of failure and setback is to be expected when taking risks and moving out of one's comfort zone to, for instance achieve the goal. They resist the urge a blame themselves excessively by accepting reality for what it is.</li></ul>

1. THEY USE ACCEPTANCE

<ul><li> Mentally strong people are both open-minded and flexible about problem solving and tend to avoid rigid thinking. They provide positive and resilient self-talk to get through their set-backs. For example, the late author Wayne Dyer said: "If you change the way you look at things, the things you look at change." Changing your narrative about a setback allows for new cognitive reframes and self-narratives to be created. Inventor Thomas Edison reframed his failed experiments to create a self-narrative " I haven't failed; I have only found 1000 ways that do not work."</li></ul>

2. THEY FRAME SETBACKS

<ul><li>They ask, " How could I have done this differently? What did I learn about what works, and what did I learn about what doesn't work?" Looking back at a recent breakup, for example, could teach someone to pay more attention to red flags or the intuition they set aside at the beginning of the relationship. </li></ul>

3. THEY LEVERAGE THEIR SETBACK FOR FAILURE GROWTH

<ul><li>Mentally strong people do not bury their feelings, nor do they wallow in them. They acknowledge them and give themselves time to process the setback. Feelings of sadness, disappointments, devastation, or rejection are normal and nothing to be afraid of.</li></ul>

4. THEY ARE HONEST WITH THEIR FEELINGS AND ACKNOWLEDGE DISAPPOINTMENTS.

<ul><li>Mentally strong people tend to have an optimistic outlook on life, and studies have shown that there is a relationship between optimism and life satisfaction through self-control and grit. They know that there is no failure that can't be overcome, as long as they keep trying. For example, the late Steve Jobs was fired from Apple a company he created. He later stated that "It was the best thing that ever happened." He used it as an opportunity to move in another direction, Creating NeXT and Pixar.</li></ul>

5. THEY ARE OPTIMISTIC 

<ul><li>Many mentally strong people lean on their spiritually as a source of strength. They realize that having a spiritual orientation can help them tap into a growth mindset. Resilience the ability to bounce back from disappointments along with spiritual beliefs, can help make meaning of each experience.</li><li>Individual spirituality can help promote both meaning and positive emotions such as gratitude over time.</li></ul>

6. THEY MAY MAKE MEANING OF THEIR EXPERIENCES AND SETBACKS THROUGH A SPIRITUAL LENS.

<ul><li>To tap into self-compassion when you're feeling down, try asking: "What would I say to a good friend who experienced what I'm experiencing?" Additionally, mindfulness techniques can help promote self-compassion as it helps someone acknowledge their feelings rather than push them away. Some mindfulness practices for example, encourage adherents to internally acknowledge that "This is a moment of suffering"</li><li>Further mindfulness can help someone remind themselves that they are not alone; indeed countless people are feeling just as they are, right at this very moment.</li></ul>

7. THEY ARE SELF-COMPASSIONATE

View the latest from the world of psychology: from behavioral research to practical guidance on relationships, mental health and addiction. Find help from our directory of therapists, psychologists and counselors.

Understand yourself and those around you.

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Psychology

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Love & Relationships

Health, Help, Happiness + Find a Therapist

Projection is a <a href="https://www.verywellmind.com/defense-mechanisms-2795960">defense mechanism</a> in which an individual recognizes their unacceptable traits or impulses in someone else to avoid recognizing those traits or impulses in themselves subconsciously.People protect their self-esteem by denying characteristics, impulses, or feelings they find threatening while seeing those same characteristics in someone else.

Projection as a Defense Mechanism

<ul><li>A wife is attracted to a male co-worker but can't admit her feelings, so when her husband talks about a female co-worker, she becomes jealous and accuses him of being attracted to the other woman.</li><li>A man who feels insecure about his masculinity mocks other men for acting like women.</li><li>Someone feels guilty for feeling the urge to steal, leading them to suspect that others are planning to take their wallet or other valuables.</li><li>A young man ignores his own aggressive impulses and instead inaccurately believes his friend has aggressive tendencies.</li></ul>

Examples of Projection

We always see our own unavowed mistakes in our opponent.

Everything that irritates us about others can lead us to an understanding of ourselves.

In the short term, projection can be helpful. By denying uncomfortable truths about themselves, people can better cope with their anxieties and maintain their self-esteem.However, projection can ultimately become harmful because it can disrupt interpersonal relationships and lead to issues like bullying, jealousy, and victim-blaming.

Impact of Defensive Projection

<ul><li>The first step is self-reflection. Try to be honest with yourself about what makes you insecure and anxious, and examine the traits and impulses you have that you may least like about yourself.</li><li>Then, attempt to view your behavior objectively to see if you may be projecting any of the anxieties you have about yourself onto someone else. Try not to judge yourself during this exploration; observe and honestly assess without dwelling on anything you uncover.</li></ul>

How to Recognize and Overcome Projection

Don't Take Anything Personally. Nothing others do is because of you. What others say and do is a projection of their own reality, their own dream. When you are immune to the opinions and actions of others, you won't be the victim of needless suffering.

Projection is when one sees the traits that they find unacceptable in themselves in others. Learn about the origin and impact of the defense mechanism projection.

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Personal Development

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Science & Nature

What Is a Projection Defense Mechanism?

Scars heal on their own on the outside. Then they leave a mark, a reminder of nature's resilience and our ability to overcome painsBut sometimes scars arent on the outside and they also leave a mark. Whatever that mark is, we carry it with us consciously and other times unconsciously.

Healing Scars

Ive always wondered if emotional scars can actually manifest physiologically. Being in the health and fitness field and connecting with friends and clients on that level gave me some insights.For instance posture and body language, are they in any way rooted in our present and past states of mind? Also stress consumers in general, whats their relationship with food like? Does that mental relationship of consumption manifest on physical wellbeing? Social experiences? What about their relationship with themselves? Then i started seeing a pattern emerge.

Scars Healing

An overweight client of mine was bullied in school. It was ugly. He eventually developed a tendency to slouch forward so his tshirt drops over his man boobs. 10 years later he has round shoulders, over developed glutes and tight hamstrings.A year into a fitness program he is slim with tight abs. Eventhough he worked on all the physical misallignments, when not aware of his posture he resorted back to slouching. It took him another 2 years working on his self esteem with a therapist to finally correct his posture.This is one example of the difference between mental and physical healing.

Physical Vs Mental Healing

If u ever went to a life coach session or followed a guru on instagram you probably heard the term ancestral healing. The basic lesson is this; some emotional traumas are pick up as kids subconsciously. Imagine a 2 year old seeing a parent freaking out at the beach and never going for a swim. At that age parents are basically gods to us. How do u think this affects the child growing up?Its very hard recollecting memories from that age, but is it possible that some of our fears have been passed down from our parents or even their parents? Just looking into this is a personal healing process.

Ancestral Healing

The term healing is sometimes misused. From a holistic prespective, the process of healing is natural and healthy. The misuse of it comes when its used as a tool to make u think ur broken and require (place product here) to get fixed.

Warning

Are u breaking inside? Not the sharp edged break, but the resonance of what created it, the sudden magnitude of impact that made no sense to the senses, time feels slower, you became naturally numb, and possibly dumbed down to frozen.. but that was once, now ur left with cracklings, an echo of a distant past where the pain was so strong it created an actual void. The story of a feeling that transcends time, and is physically manifest in your reactions and how you experience the present.

What Is Emotional Pain

But still... what is this pain you're so used to that you actively seek and sometimes find comfort in its warmth. Is it trully a warm cave of a once cold crack, or are you just numbing the pain by building camp fires in your head.. have you trully healed or are you just accepting the voids. Are they one and the same?

Numbing Pain

The story is in the story line, the role of fire in the plot of a crack becoming a warm cave in your mind, or the more mystical musical scale that forever loops. Which musical notes resonate with those base chords that once defined your world through pain?!You are both the instrument and the musician and some of those pains are just notes along a scale of an emotional past. Serving as a reminder and a contrast from pleasures to help facilitate self-rewarding behavior, to augment self regulation and to enhance cognitive control, reducing rumination and demonstrating virtue.

Your Pains Are Your Own

What is this pain you're so used to that you actively seek and sometimes find comfort in its warmth.

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Motivation & Inspiration

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Meditation

Can Emotional Scars Manifest Physically?

Knowing when to quit We all know the benefits of perseverance to be one of valuable life skills. “Keep pushing it, you’ll get there.”  “Or just keep going it will be alright,” It’s a good advice, and one  I try to live by too. But I’ve also realized that while it’s great to give things time enough to fail or succeed, at times, what we NEED is to know when to quit!

For real, knowing when to quit before hitting rock bottom, isn’t clear to most people, but it’s an extremely important skill that everyone should learn. Everyone. I’m not writing this to discourage you so that you can give up on things easily. The scope behind this article is to encourage you to take a bold step out of any toxic situation in life—not to imply giving up on a course that has the potential for success.

It’s like we’ve been rewired to believe quitting means failure. It’s why some people prefer to stick to something, even when it grieves them, so as to avoid judgement from others. This problematic situation mostly attributes to life in general–we’ve instilled the idea of persevering to the end that we can’t—read between the lines—or know when to quit or keep going. There’s a quote that says “losers are quitters, winners never quit”  Well, this isn’t a matter of whether losers are quitters or not, it’s a matter of being brave enough to discern when to stay or step away from something.

What am I saying in essence? Learning to quit in this aspect, is the ability to self-assess situations, and question whether you should keep going or quit. It’s a skill everyone should learn to scale through life.

As a matter of fact, there are unique instances in life where people have to quit their jobs or relationships. There are certain circumstances where people have blind spots concerning the wrong decision they make. To back it up I’ve compiled these are 3 most important areas of life where we make the most mistake; <ul><li>Making a wrong career move </li><li>Staying too long at a job </li><li>Taking too long to walk out on toxic relationship </li> </ul>

Assuming you want to be a model or an actor, do you want to be in either of these industries because you are in love with the prospect of modeling/acting? or you got your aspirations from the fame and fortune that comes with being in the spotlight, the centre of attraction ?

1. Making a Wrong Career Move

If later is the case, you’ll be wasting time doing something that’s not worth a drop of your sweat, when you can be much appreciated elsewhere. You’ll never be happy or fulfilled no matter how hard you try. There are a lot of undiscovered active models or actors on cue doing menial jobs, many of them seem to be ok with the small wins, hoping that one day, they’ll hit the jackpot and be discovered. People like that are at risk of being stuck, especially if they’re just after the fame. They might struggle fruitlessly unless they decide to do something else.

They automatically stop being intentional. They stop questioning whether their decisions will lead them to the life they want to live, rather than doing what they want and what makes them happy, healthy, and free.

What does this mean to you? If it means you love your job but the circumstances don’t allow you to perform at your highest potential, or you’ve decided the workload with the low paycheck isn’t worth your efforts then you’re better off leaving. But what if you want a change, what if you want a career change? Then I say, if it means that much to you, don’t be afraid to do it if you can.

2. Keeping a Job That Drains You 

I’ve seen quite a few of what toxic relationships look like and I must say… It takes good foresight and courage to exit a toxic relationship quickly. ( I mean run-as-fast-as your-legs-can afford-you type of exit) Here’s why —first off—It’s worth noting that bad relationships sometimes don’t seem bad at all, and things aren’t always a shithole from the inside. You share happy moments and there are even glimpses of the change you hoped for, or moments that you believe are THE  turning point . But possibilities can be both a blessing and a curse.

3. Taking Too Long to Walk out on Toxic Relationship

The truth is we don’t have any real control over other people, the only person we have control over is ourselves. Unfortunately, the potential you sometimes see in others, the hope you have for who they can become, only goes that far… Trapped in the waiting zone. For any miracle to surface, the other person must see and work for the same potential. They, too, must be invested in the relationship just as much as you.

But many people don’t get that. Or they don’t want to? Ok maybe not when they are seeing some kind of miracle? They just hold on to the feeling, hoping that their partner will come around. So many people are hurt because they keep hanging around until they’re hurt, broken, and drained. Call abuse for what it is , and don’t hang around people that will keep receiving from you with no guarantee to receive. Walk away while you can, or you allow being take for a long, long ride.

So friend, “Not everything has to keep heading in the same direction, everything has to end.” Michael Jordan was widely considered one of the greatest basketball players of all time, but his decision to retire and return to the game several times took away from his legacy. He retired from the Chicago Bulls in 1998, but returned to play for the Washington Wizards in 2001 damaged his legacy. He retired again in 2003, but returned to play for the Bulls in 2009.

Closing Thoughts

This constant switching between retirement and playing took away from his image as an all-time great. People felt that his return to the league was simply for financial gain and that he had lost the passion and drive that made him a dominant force in the game.

Another example was Lance Armstrong. He was once considered one of the greatest cyclists of all time, but his decision to continue racing after being stripped of his seven Tour de France titles due to doping allegations damaged his credibility. Many felt that his continued participation in the sport was a desperate attempt to salvage his reputation and so he lost the respect of the cycling community. This famous figures experiences are testimonials for life in general, because they all screen “quit when you should” from the rooftop.”

Not every face of your life has to keep going in one direction. And no one can teach you exactly how to do that better than yourself.

Learn one of life's most important skill 

Knowing when to quit We all know the benefits of perseverance to be one of valuable life skills. "Keep pushing it, you'll get there." "Or just keep going it will be alright," It's a good advice, and one I try to live by too. But I've also realized that while it's great to give

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Mindfulness

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Entertainment

One “Life Rule” That Hits You Harder Later in Life

It frees you to pursue your own interests, both personal and professional. To that end, it’ll boost your productivity, improve your relationships, and fill you with a sense of confident calm that may seem alien to you at this moment.

Saying no to people is one of the most important skills you can

Being assertive means having the self-confidence to express your needs and wants, and pursue your own ends, even in the face of opposition. It involves telling people where you stand on a given topic and leaving no room for confusion. Assertiveness is declaring your point of view and not feeling as if you need others’ approval or validation. It is a learned trait.

Psychology of Assertiveness

We want others to be drawn to us, to trust us, and to feel better for having spent time with us. It's unsurprising that we often say yes when we know we should say no. It's an instinctive response borne of our longing for other people's approval. But it's important to recognize this yearning for validation as a trigger for our tendency to say yes. When we're aware of our motivations, we can review them and take steps to realign our decisions with our values.

We want others to like us

Emotional bullying occurs when one person makes another feel afraid, angry, or self-conscious for the purpose of achieving his or her ends. This is accomplished through a variety of means, including the following: yelling, swearing, making threats, lobbing insults, humiliation, making accusations. Take the high road. Because you're aware that the abuser is knowingly being manipulative, you'll be less compelled by his or her tactics. You won't feel shamed, fearful, guilty, or embarrassed. Instead, you'll recognize the bully's shouting and swearing as indications of his or her personality flaws.

We succumb to emotional bullying

Burdened with a low self-image, we mistakenly believe our time is worth less than others' time. We wrongly assume our goals and interests are inferior to other people's goals and interests. We perceive our value to the world as somehow less than the value offered by those around us.

Disappointment springs from unmet expectations. When you acknowledge this fact, you'll find it easier to let go of your fear of disappointing people when you say no to them. You'll come to appreciate that their disappointment is neither your fault nor responsibility. This perspective will give you the courage to stop accommodating every request and invitation that comes your way.

You're not responsible for causing others disappointment

The more you do it, the more you'll come to realize that your time, commitments, and aspirations are just as important as those of the requestor.

Saying no can actually improve your sense of self-worth.

The word "no" carries an air of final-ity. Many people are ill-prepared to hear it, and lack the ability to accept it with poise and understanding.

Replace “no” with another word

If we avoid taking ownership of our decisions to decline requests, we never feel truly empowered with a sense of personal agency. Every time we say "I can't," we train our minds to avoid taking responsibility. Over time, this gives us the false sense that we're not in control.

Take ownership of your decision

They have higher expectations of you than your coworkers, friends, and neighbors. They expect you to drop what you're doing to help them. The solution is to set new expectations. You must establish boundaries that are respected by your relatives. Create rules regarding what you're willing to help with and what you're not willing to help with.

Saying no to extended family can be uncomfortable

Stop Being A People Pleaser! Learn How To Set Boundaries And Say NO - Without Feeling Guilty! Are you fed up with people taking advantage of you? Are you tired of coworkers, friends, and family members demanding your time and expecting you to give it to them?If so, THE ART OF SAYING NO is for you.Imagine being able to turn down requests and decline invitations with confidence and poise. Imagine saying no to people asking you for favors, and inspiring their respect in the process. DOWNLOAD The Art Of Saying NO: How To Stand Your Ground, Reclaim Your Time And Energy, And Refuse To Be Taken For Granted (Without Feeling Guilty!) Amazon bestselling author, Damon Zahariades, provides a step-by-step, strategic guide for setting boundaries and developing the assertiveness you need to maintain them. You'll learn how to say no in every situation, at home and in the workplace, according to your convictions. And best of all, you'll discover how to get your friends, family members, bosses, coworkers, and neighbors to respect your boundaries and recognize your personal authority.In THE ART OF SAYING NO, you'll discover: my personal struggle with being a people pleaser (and how I overcame the habit!) the top 11 reasons we tend to say yes when we know we should say no 10 simple strategies for turning people down with finesse why saying no to people doesn't make you a bad person (the opposite is true!) the best way to develop the habit of setting personal and professional boundaries how to know whether you're a people pleaser (and how to gauge the severity of the problem) PLUS, BONUS MATERIAL: dedicated sections on saying no to your spouse, kids, friends, neighbors, coworkers, clients, bosses, and even strangers!If you're sick and tired of being taken for granted, grab your copy of THE ART OF SAYING NO today! Start taking control of your life by learning how to say that simple, beautiful word: "No."Scroll to the top of the page and click the "BUY NOW" button!

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Books

Stop Being A People Pleaser! Learn How To Set Boundaries And Say NO - Without Feeling Guilty! Are you fed up with people taking advantage of you? Are you tired of coworkers, friends, and family members demanding your time and expecting you to give it to them?If so, THE ART OF SAYING NO is for you.Imagine being able to turn down requests and decline invitations with confidence and poise. Imagine saying no to people asking you for favors, and inspiring their respect in the process. DOWNLOAD The Art Of Saying NO: How To Stand Your Ground, Reclaim Your Time And Energy, And Refuse To Be Taken For Granted (Without Feeling Guilty!) Amazon bestselling author, Damon Zahariades, provides a step-by-step, strategic guide for setting boundaries and developing the assertiveness you need to maintain them. You'll learn how to say no in every situation, at home and in the workplace, according to your convictions. And best of all, you'll discover how to get your friends, family members, bosses, coworkers, and neighbors to respect your boundaries and recognize your personal authority.In THE ART OF SAYING NO, you'll discover: <ul> <li>my personal struggle with being a people pleaser (and how I overcame the habit!)</li> <li>the top 11 reasons we tend to say yes when we know we should say no</li> <li>10 simple strategies for turning people down with finesse</li> <li>why saying no to people doesn't make you a bad person (the opposite is true!)</li> <li>the best way to develop the habit of setting personal and professional boundaries</li> <li>how to know whether you're a people pleaser (and how to gauge the severity of the problem)</li> </ul> PLUS, BONUS MATERIAL: dedicated sections on saying no to your spouse, kids, friends, neighbors, coworkers, clients, bosses, and even strangers!If you're sick and tired of being taken for granted, grab your copy of THE ART OF SAYING NO today! Start taking control of your life by learning how to say that simple, beautiful word: "No."Scroll to the top of the page and click the "BUY NOW" button!

Productivity expert Damon Zahariades is owner of ArtOfProductivity.com, a site devoted to showing you how to hack your day to get more things done. He wasn't always productive. Damon spent many years in Corporate America, dragging himself to ridiculous meetings and enduring the impromptu "drive-by" visits of his coworkers, before striking out on his own. Today, he owns his own content marketing agency and creates action guides that show others how to boost their productivity.

Damon Zahariades

The Art of Saying No

Keeping a healthy mind is as important as keeping a healthy body, because one can easily influence the other.

6 Healthy Habits that Make You Mentally Strong

Feeling any negative emotions (e.g. anger, anxious, fear, upset, anxious, etc.) doesn't make you weak. It is perfectly normal to experience these. It is when you don't allow those negative emotions control you is what makes you mentally stronger. Recognizing emotions is different from acknowledging them.

1. You Are In Control Of Your Emotions

When you think critically about your thoughts and beliefs, you're actually challenging yourself to think more. With the internet being easily accessible, there's so much information to take in and analyze. This can be overwhelming when you're trying to keep up with what's true and what's not. Mentally strong people make a habit of questioning and thinking critically about the things they come across. Questioning things that you read or heard gives you a reason to dig deeper, resulting into learning more.

2. You Question Your Thoughts And Beliefs

Creating healthy boundaries for the people in your life is a good habit for your mental strength. According to the article of PsychCentral (n.d), boundaries are a measure of self esteem. When you create healthy boundaries, you're letting other people know how to treat you which allows you to be your best self. When you don't have clear boundaries, it's easy to say yes or agree to whatever they say, which can be pretty exhausting.

3. You Have Healthy Boundaries In Place For Yourself

Obsessing over things you've done in the past only adds more stress to yourself. When you started to think about what happened, figure out why it happened and where it went wrong, and make a plan for how to improve, you'll become mentally stronger because it shows that you're choosing to grow and to learn.

4. You Actively Learn From Your Mistakes

Social media is huge part in our society, especially with our technology being accessible to all. It can be a great way to connect with friends and family and is filled with pictures or opinions of strangers. Apps like Facebook or Instagram make it easy for you to compare your life to others. Those nice beautiful pictures and their post about their happy life can get you jealous and an unhealty comparision can start in your heart. When you scroll through social media, you can start to think you aren't good enough. Limiting the use of social media can help you end your comparison with others.

5. You Limit Yourself On Social Media

Going above and beyond and keeping up on productice tasks can be exhausting too, and if you don't pay time for yourself to recharge, your mental health can take a hit. According to na article relased from PsychCentral (n.d.), downtown allows your brain to restore attention and motivation. It promotes creativity, strengthens memory, and can even make you more productive in the long run. When you take a little time out of your busy day, you're allowing your mind to take a break and recharge.

6. Taking Time For Youself

Enroll FREE Yale University course on increasing your happiness back up by Science: https://imp.i384100.net/yale (LIMITED TIME) Thank you for Coursera x Yale for sponsoring this video. We earn a commission if you choose to get a certificate of completion. What does it mean to be mentally strong? Well, in the field of psychology, “mental resilience” or “mental toughness” is defined as a person’s capacity to effectively deal with stressors, challenges, and adverse situations, and still perform well in spite of their circumstances. It’s also been found to be a significant predictor for both academic and occupational success, as well as physical health, happiness, and life satisfaction. So there’s certainly no debating the fact that being mentally strong matters. But how do we do it? What are the ways we can improve and cultivate our mental strength? There are also a few habits mentally strong people generally don't do. Curious to know what they are? Check out this video: https://youtu.be/GikjZQmeTFY Credits: Writer: Merinda Quegan Script Editor: Morgan Franz Script Manager: Kelly Soong VO: Amanda Silvera Animation: Hannah Roldan YouTube Manager: Cindy Cheong Join this channel to get access to perks: https://www.youtube.com/channel/UCkJEpR7JmS36tajD34Gp4VA/join Would you like to animate for the team? Check out this: https://psych2go.net/interested-in-animating-for-pych2go-faq/ Interested in writing for psych2go? Check out: https://psych2go.net/script-writing-position-faqs/ We're also on a mission to make mental health accessible around the world. Many of our content are translated to other languages by fans and people like you guys :) 1) Psych2Go Kr - https://www.youtube.com/channel/UCQh9DSw0L23tNULgxussrYg 심리툰 Psych2Go Korea https://www.youtube.com/channel/UCNTGv5tBhqxIN3jAHbhumeQ 2) Vietnamese - https://www.youtube.com/channel/UCe-DaRWfYRVfcdasozr874A 3) German - https://www.youtube.com/c/Psych2GoDE/videos 4) Indonesian - https://www.youtube.com/channel/UCwc1rtdEJDr-VKQT5bijwwQ 5) Russian - youtube.com/channel/UC4vMpG7hqxT0GCx2YAIF7rA/ 6) Vietnamese - https://www.youtube.com/channel/UCe-DaRWfYRVfcdasozr874A 7) Español - https://www.youtube.com/channel/UCl5OsVzh4_Xf8fSmxhOMP5Q 8) Hindi - https://www.youtube.com/channel/UCcesO-EWK1l6dF2QgB9aUkw References: Rose, L., Alhusen, J., Bhandari, S., Soeken, K., Marcantonio, K., Bullock, L., & Sharps, P. (2010). Impact of intimate partner violence on pregnant women’s mental health: Mental distress and mental strength. Issues in Mental Health Nursing, 31(2), 103-111. Deutscher, C., Frick, B., & Prinz, J. (2013). Performance under pressure: Estimating the returns to mental strength in professional basketball. European Sport Management Quarterly, 13(2), 216-231.

health

Health

videos

Videos

Enroll FREE Yale University course on increasing your happiness back up by Science: https://imp.i384100.net/yale (LIMITED TIME)

Thank you for Coursera x Yale for sponsoring this video. We earn a commission if you choose to get a certificate of completion.

What does it mean to be mentally strong? Well, in the field of psychology, “mental resilience” or “mental toughness” is defined as a person’s capacity to effectively deal with stressors, challenges, and adverse situations, and still perform well in spite of their circumstances. It’s also been found to be a significant predictor for both academic and occupational success, as well as physical health, happiness, and life satisfaction. So there’s certainly no debating the fact that being mentally strong matters. But how do we do it? What are the ways we can improve and cultivate our mental strength?

There are also a few habits mentally strong people generally don't do. Curious to know what they are? Check out this video: https://youtu.be/GikjZQmeTFY 

Credits:
Writer: Merinda Quegan 
Script Editor: Morgan Franz 
Script Manager: Kelly Soong 
VO: Amanda Silvera 
Animation: Hannah Roldan 
YouTube Manager: Cindy Cheong 

Join this channel to get access to perks:
https://www.youtube.com/channel/UCkJEpR7JmS36tajD34Gp4VA/join

Would you like to animate for the team? Check out this: https://psych2go.net/interested-in-animating-for-pych2go-faq/

Interested in writing for psych2go? Check out: 
https://psych2go.net/script-writing-position-faqs/

We're also on a mission to make mental health accessible around the world. Many of our content are translated to other languages by fans and people like you guys :) 

1) Psych2Go Kr - https://www.youtube.com/channel/UCQh9DSw0L23tNULgxussrYg 
심리툰 Psych2Go Korea https://www.youtube.com/channel/UCNTGv5tBhqxIN3jAHbhumeQ
2) Vietnamese - https://www.youtube.com/channel/UCe-DaRWfYRVfcdasozr874A
3) German - https://www.youtube.com/c/Psych2GoDE/videos
4) Indonesian - https://www.youtube.com/channel/UCwc1rtdEJDr-VKQT5bijwwQ
5) Russian - youtube.com/channel/UC4vMpG7hqxT0GCx2YAIF7rA/
6) Vietnamese - https://www.youtube.com/channel/UCe-DaRWfYRVfcdasozr874A
7) Español - https://www.youtube.com/channel/UCl5OsVzh4_Xf8fSmxhOMP5Q
8) Hindi - https://www.youtube.com/channel/UCcesO-EWK1l6dF2QgB9aUkw

References:

Rose, L., Alhusen, J., Bhandari, S., Soeken, K., Marcantonio, K., Bullock, L., & Sharps, P. (2010). Impact of intimate partner violence on pregnant women’s mental health: Mental distress and mental strength. Issues in Mental Health Nursing, 31(2), 103-111.

Deutscher, C., Frick, B., & Prinz, J. (2013). Performance under pressure: Estimating the returns to mental strength in professional basketball. European Sport Management Quarterly, 13(2), 216-231.

Saving lives by building a community around mental health and psychology animated content. Our mission is to give you the hard topics and make it relatable and understandable; we hope to decrease the stigma associated with mental health and bring light to the darkness. 

This channel started back in 2017 when the founder has just graduated from his BA psychology degree from UBC. After realizing the power of psychology, he wanted to share what he was learning to the world. Psych2Go is more than just a psychology channel. Psych2Go empowers people to seek professional help by validating the challenges that we all go through. 

Our team now extends beyond just students, but also professionals working in the field. You will see series of interviews with experts, stories from real people who went through mental health challenges, and also relationships advice. 

Disclaimer: Don't use our content to self diagnose though. Use it as a starting point for self-advocating. 
tu@psych2go.net

Psych2Go

6 Healthy Habits That Make You Mentally Strong

“Just be yourself.” What a frustrating piece of advice, right? Actually… what if I told you it is <a href="https://giovannispezia.com/why-you-cant-be-happy/">the secret to living a happy, fulfilling, and overall better life</a>?

Introduction

<ul><li>You can’t be anybody else other than yourself.</li><li>People will always have something to say about you, no matter what.</li><li>By being yourself among others, you start to attract people who are similar to you.</li></ul>

Why You Should Be Yourself

Most people don’t even know how to be themselves, the problem here is that you haven’t been yourself for years.You have been this fake version of yourself, buying into all these limitations, not achieving what you truly are capable of, and you’ve been there for so long that you confused it with authenticity.

The Problem With Being Yourself

<ol><li>Find what matters to you. Take time to <a href="https://giovannispezia.com/why-doing-nothing-is-good-for-you/">reflect on what matters to you</a> and how you want to live your life.</li><li>Embrace your strengths and imperfections. Take the time to get to know yourself and recognize your strengths and weaknesses. Be bold and embrace both, as they make you unique and special.</li></ol>

Identify Your Values

<ul><li>It’s essential to make decisions that reflect your values and not be afraid to speak your truth.</li><li>Don’t be afraid to say no when it’s right for you. By being honest, you’re showing that you are true to yourself and that you won’t be swayed by external pressures.</li></ul>

Practice Authenticity

<ul><li>Understand why you should be yourself</li><li>Don’t fall into the problem with this advice</li><li>Identify your values</li><li>Practice authenticity</li></ul>

Wrap Up

If you're interested in the topics of personal development, mindset, and both physical and mental well-being, consider checking out my content at:<ul><li><a href="https://giovannispezia.com">GiovanniSpezia.com</a></li><li><a href="https://twitter.com/GiovaSpezia">Twitter</a></li><li><a href="https://www.pinterest.it/Giovanni_Spezia/">Pinterest</a></li></ul>Thank you all for the support! 🫶

Liked These Ideas? Consider Checking Out My Blog

“Just be yourself.” What a frustrating piece of advice, right? Actually… what if I told you it is the secret to living a happy, fulfilling, and overall better life?

“Just be yourself.” What a frustrating piece of advice, right? What if I told you it is the secret to living a happy, fulfilling life?

philosophy

Philosophy

How to Be Yourself and Live a Life of Authenticity - Giovanni Spezia

What is Self-Awareness? It is the ability to recognize and understand one's own emotions, thoughts, and actions. It involves being aware of the present moment, one's thoughts, feelings, and behaviors, and the environment around them.

Self-Understanding

Self-awareness is important because it helps us better understand our emotions, thoughts, and behaviours. It allows us to be in tune with our needs, strengths, and weaknesses, so we can make more conscious decisions. It also helps us to communicate better with others, set achievable goals, and be more confident in our abilities.<a href="https://productive.fish/blog/self-awareness/">Being self-aware</a> can help us create meaningful relationships, overcome personal challenges, and lead a more fulfilling life.

Why is Self-Awareness Important?

<a href="https://productive.fish/blog/self-awareness/">Increasing self-awareness</a> involves taking a deliberate and intentional approach to understand and reflect on one's thoughts, feelings, and behaviors. This process of introspection and self-reflection can lead to greater understanding of one's strengths, weaknesses, motivations, and habits.By becoming more aware of these aspects of ourselves, we can make more informed decisions, develop healthier relationships, and work towards personal growth and fulfillment.

How to Increase Self Awareness

Regularly take time to reflect on your thoughts, emotions, and behaviors, and how they impact your daily life.

Practice mindfulness and introspection

Ask friends, family members, or coworkers for their perspectives on your behavior and habits.

Seek feedback from others

Writing down your thoughts, feelings, and experiences can help you gain insight into your patterns of behavior and emotions.

Keep a journal

Self-awareness is the conscious knowledge and understanding of one's own personality, feelings, thoughts, and sensations.

Uncover what is self-awareness, why does it matter, and how to improve your self-awareness to reach your goals and live a more positive life.

What Is Self-Awareness and How to Improve It

Find 100+ Mental Health Tips & Facts - Curated from sources like Books, Podcasts, Articles - Insights by Real Users looking to share Insights on Mental Health

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It's time to
Read like a Pro.

Customer Anger Causes Emotional Injuries to Service Reps

Health, Help, Happiness + Find a Therapist

What Is a Projection Defense Mechanism?

Can Emotional Scars Manifest Physically?

One “Life Rule” That Hits You Harder Later in Life

The Art of Saying No

6 Healthy Habits That Make You Mentally Strong

How to Be Yourself and Live a Life of Authenticity - Giovanni Spezia

What Is Self-Awareness and How to Improve It

7 Tips for Co-Parenting Your Children

It's time to Read like a Pro.

It's time to
Read like a Pro.