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Are You Setting Expectations For Employees The 'Right' Way?

https://www.forbes.com/sites/forbescoachescouncil/2018/12/05/are-you-setting-expectations-for-employees-the-right-way/

forbes.com

Are You Setting Expectations For Employees The 'Right' Way?
If your employees aren't sure what's expected of them, it not only impedes progress, it can also lead to high levels of frustration. Members of Forbes Coaches Council offer tips for setting expectations in a way that informs and motivates your employees.

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Communicate Early And Often

An effective leader communicates early and often. 

Don't assume that your team understands your expectations. Instead, proactively communicate your expectations. Empower them to m...

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Come To A Democratic Decision

The right way to set expectations is to sit down with your employees and discuss everyone’s needs and expectations. Then come to a mutually agreed solution.

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Focus On The ‘What,’ Not The ‘How’

An good approach for employees to best meet expectations is to focus on “what” your desired outcome or vision is. It allows employees to feel more invested in the process toward completion.

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Their Expectations Of You

Expectations go both ways.  Describe the outcome you want to create for you and your employees by identifying expectations.

State your expectations and desired outcome, then invite them...

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Clarify Your Thoughts First

Clarify your expectations and communicate them simply. Then, check that your employees understand your expectations and are able to meet them.

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Set Both Foundational And Personal Expectations

There are core values that apply to everyone and everything. They need to be set clearly and early.

Then there are personal expectations that are unique to the employee. They need to be ...

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With Clarity Comes Focus

To build buy-in from your employees, you need to be clear and specific. Ask clarification questions, check for understanding and encourage an open and honest discussion. 

When emplo...

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Align Tasks With Organizational Goals

The object of setting expectations is to ensure employees feel connected, empowered and inspired to perform at their peak.

Engage them with the organizational mission, priorities and goals. T...

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Understanding of responsibility

Ask how employees will hold themselves accountable.

  • Help your employee understand how their responsibility/work aligns to the goal.
  • Ask them how they will hold thems...

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Set S.M.A.R.T. Expectations

S.M.A.R.T. — Specific, Measurable, Attainable, Realistic and Time-Based.

Ensure employees know why the goals are in place and what happens when they are or are not met.

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Make Sure Teams Have What They Need

You cannot delegate accountability. 

  • Set clear expectations of the outcomes you are looking for.
  • Ask if they have everything they need to be successful.

When the...

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SIMILAR ARTICLES & IDEAS:

Setting employee expectations

A recent study reveals that almost half of all U.S. employees are unsure of what's expected of them.

Setting clear employee expectations can benefit your business. Management must communicate their expectations verbally and in writing. This can reduce or eliminate confusion and increase the levels of success.

Employer/Employee expectations

Employee expectations to maintain:

  • Displaying a positive and respectful attitude
  • Working with honesty and integrity
  • Performing their work to a reasonable standard 

Employees expectations;

  • Proper training, support and leadership from management and access to resources
  • Timely and accurate payment of wages
  • Safe working environments
  • Explanation of responsibilities, company policies and procedures
  • Regular feedback from supervisors or managers.

Team expectations

Team expectations refer to the behaviors that occur while working together on tasks. 

  • Respect and courtesy to everyone.
  • Be accountable for your work.
  • Be reasonably flexible about task assignments.
  • Be willing to lend a helping hand.
  • Ask for help when needed.
  • Work safely together.
  • Be open to constructive feedback.
  • Be self-motivated and reliable.
  • Share ideas for improvement.
  • Be cheerful, positive and encouraging to other team members.

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Fully Understand The Expectations

"To minimize over-analysis, understand what the expectations are. What exactly is the information you need to provide or deliverables that you need to meet? Are you overproducing? We are often our own worst enemy. Those who are consistent overachievers sometimes struggle with deadlines by becoming mired in too much detail (...)" - Erin Urban, UPPSolutions, LLC

A 'Recover And Release' Mindset

"The recover mindset happens after you complete your work and you review it for errors and realistic value. Once corrections are made, move into the release stage, where you let it go and are OK with what results from it. Your realistic view of its value will be the reminder you need to draw from to free yourself from continuing to overanalyze." - Lisa Guice, Lisa Guice Global-Vision, LLC

Consider Your Constraints

"In the business world, decisions need to be made in a certain time with a certain budget. Remember your work is not about being perfect, but providing the best insight you can within the constraints you have. That gives you a lot of room to work and permission to not be perfect." - Larry Boyer, Success Rockets LLC

The importance of managing expectations

According to Qualtrics, employees do not engage properly when they are unsure of their company’s goals.

When your team doesn’t know what you’re expecting from them, they also don’t know the direction they should be going. Even if they have talent and experience, they still need to be 100% sure of what you expect from them.

Communicate clearly and frequently

Communication is essential and comes first when setting expectations with your team.

Have a plan in place from the start to ensure your team understands what you are expecting from them.

For example, should they report every task they complete? Is there a set amount of time in which they should be able to reply to emails?

Roles and responsibilities documents

Your team will work as a unit if every member is aware of their own responsibilities and the importance of their work in the organization.

This can be accomplished by creating a document that describes their role in the company in detail.